We are on our 3rd call this spring regarding damage to hotel rooms discovered upon departure. In 2 of the 3, the hotel is charging a very large amount of money to repair damages. We pass them on to the school (room occupants) when the timing in which we are notified permits. Never a fun conversation after-the-fact.

Therefore, we are asking that you request the Organizer / School staff check each of the student rooms prior to departure on check-out day. Starting today.

This will prevent inaccurate accusations, and allow immediate remediation if there is an issue. Many schools already have a room-check as part of their procedures. At this point, we are asking this to be done for ALL STUDENT ONLY ROOMS at EVERY HOTEL. Adult occupied rooms (with or without students) do not need to be checked.

If damage is discovered in a room, have the Organizer take photos of the damage and share the photos with you; then go immediately to the front desk to file an incident report. An ACTS EPL needs to be present for the conversation with the front desk. Both the Organizer and EPL will need a copy of the report. The hotel should communicate with the ACTS office regarding billing - the ACTS office will be in contact with the Organizer post trip to facilitate payment for damages. The Organizer will need to work with the student(s) and parents directly for collection of payment.

Call the office the day damage is found.