POSITION TITLE:  Education Program Consultant -

FULL-TIME  

 

REPORTS TO:  Vice President Sales and Marketing

 

POSITION PURPOSE:
The Education Program Consultant position is responsible for retaining existing and newly acquired clients through excellent customer service provided in an efficient and effective manner.
 

 

Essential Functions and Basic Duties

  • Learn and embrace ACTS’ mission

  • Learn and master operational procedures

  • Establish and maintain business relationships with clients

  • Maintain detailed records within database

  • Rebook clients for future programs

  • Work cooperatively with management to expedite resolutions to client issues

  • Work effectively with all internal departments to ensure quality customer service and satisfaction

  • Complete special projects and miscellaneous assignments as required
     

Qualifications

 

Education/Certification: 

·        College degree preferred
 

Required Knowledge:    

Proficiency in Microsoft Products
 

Experience Required:     

One year of previous related experience preferred

 

Skills/Abilities:                  

·        Excellent oral and written communications skills

·        Excellent customer service skills

·        Detailed oriented with strong organizational skills

·        Able to work diplomatically with people from various backgrounds

·        Able to work independently and with the team

·        Able to think clearly and make sound decisions

·        Highly self-motivated

·        Servant-leader
 

For more information email information@acts-tours.com

Woman Studying

EDUCATION PROGRAM CONSULTANT